FAQ
Frequently Asked Questions (FAQ)
General Questions:
Q1: What products do you sell?
A: We offer a wide range of toys and home décor products, including fun additions to rooms for children of all ages. Explore our catalog to discover high-quality Ziggy's Pop items designed to bring the fun flair back into your life.
Q2: How can I place an order?
A: Ordering is easy! Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the instructions to provide shipping information and payment details to complete your purchase.
Q3: Can I modify or cancel my order?
A: Once an order is placed, it enters our processing system promptly. Unfortunately, we are unable to modify or cancel orders after they have been confirmed. Please double-check your order before completing the purchase.
Shipping and Delivery:
Q4: What are your shipping options?
A: A most of our products are imports, we use ePacket and AliExpress for most of our shipping, which can take 3-4 weeks for delivery. However, a few of our items are shipped domestically in the US and typically take 5-7 days shipping using USPS. If you need expedited, or express shipping, please contact ziggypoptoyshoppe@gmail.com and we can advise you of quicker shipping rates. Shipping costs and delivery times vary based on your location.
Q5: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number for USPS to customers in the United States.
International customer can expect a tracking number from AliExpress, or ePacket for smaller shipments. Once your item is processed through customs in your native country, you will be able to track your package in real-time.
Q6: Do you offer international shipping?
A: Yes, we do! We provide international shipping to many countries. During checkout, enter your shipping address to see if we deliver to your location and to calculate shipping costs.
Returns and Exchanges:
Q7: What is your return policy?
A: We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please review our Return Policy page for detailed information.
Q8: How do I initiate a return or exchange?
A: To initiate a return or exchange, please visit our Return Policy page and follow the provided instructions. If you have any questions, feel free to contact our customer service team at ziggypoptoyshoppe@gmail.com, or call 316-706-7763.
Account and Security:
Q9: Is my personal information secure?
A: Yes, we take the security of your personal information seriously. Our website uses [encryption technology/SSL] to ensure that your data is protected. Review our [Privacy Policy] for more details.
Contact and Support:
Q10: How can I reach customer support?
A: Our customer support team is available to assist you. You can reach us by ziggypoptoyshoppe@gmail.com, or through our Contact Ziggy page. We aim to respond to inquiries within 24 hours.
Q11: Do you have a physical store?
A: Currently, we operate exclusively online and do not have a physical store. You can shop our products 24/7 on our website.